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Responsible Gambling

Responsible Gambling

Gambling is entertainment with a financial cost, not a way to earn money or solve money problems. If gambling is affecting your finances, relationships or day-to-day decisions, use the steps below rather than trying to win back losses.

Signs to look for

Problem gambling can show up in observable changes. For example, you may:

One sign can be enough to take action. You do not need to wait until the consequences become severe.

What you can do now

If you are gambling at the moment, close the game and sign out. Do not deposit more or borrow money to continue. Then use the account controls available to you:

These are immediate steps, not a substitute for support from another person. Tell someone you trust what is happening and ask them to help you avoid further deposits while you arrange help.

Where to turn

No verified external gambling-support organisation, address or phone number is available to list here. Do not rely on a contact detail unless you can verify it through a trustworthy source. For help through the casino, use its responsible gambling controls or customer support; for a dispute, use the operator’s complaints process and ask about its approved ADR service.

If you may harm yourself or someone else, go to the nearest A&E department or ask someone nearby to stay with you while you seek urgent help.

UK protections and account checks

Operators must verify a customer’s age before allowing deposits into a gambling account. The age threshold is not specified here, so check the applicable rules with the operator or regulator rather than relying on an assumed number.

UK-licensed casinos cannot accept credit cards for gambling. Remote gambling operators also cannot accept credit-card payments routed through a money service business, or wallet payments where credit-card funds can be used for gambling. These restrictions do not remove the need to set your own limits.

Online slot autoplay is banned in Britain. A slot spin must last at least 2.5 seconds, and a new game cycle cannot begin until at least 2.5 seconds after the previous cycle starts. In an online slots game, the total stake in a game cycle cannot exceed £2 if you are under 25 or £5 if you are 25 or older.

A limit can help restrict access to money, but it does not make gambling a source of income. If you are using gambling to deal with money pressure, stop and address the financial problem separately.